Customer service is not an easy job for anyone.
work to just stay on top of the ever-changing products and services the library
has to offer, and it takes real skill to talk with people, determine their
needs and fulfill their requests.
It can be especially challenging for those who are more
introverted or shy to work with customers while handling difficult questions,
listening to complaints and sometimes dealing with people that can be angry or
This interactive and informative program will give attendees
the tools that they need to be more successful and in-control in their customer
We will focus on the strengths of the “Quiet Approach” including active listening and thinking before speaking, while sharpening the skills needed to handle all customer situations with less anxiety and stress.
SERLS Member Libraries: $0.00
All Other Libraries: $15.00