Maintaining a Culture of Professionalism (archived webinar)

All Day

Event Details

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 



Competency: Personal/Interpersonal Competencies

Sub-Category: Contributes to a collaborative, committed and professional work environment

Professional Behavior Will Not “Just Happen” in the workplace.

And it won’t be effective to just “talk about” professionalism and hope people will comply. If we want to create, nurture and maintain professionalism and professional behavior in our organizations, we must take action.

The concept of professionalism goes beyond ethics; it encompasses image, manners, respect, appearance, excellence, quality, expertise and other factors. Unfortunately, many of the principles of professionalism are not being taught or reinforced. And the results are less than desirable for all of our library customers and stakeholders.

In this interactive and informative webinar, Dean will help you determine what actions your employees need to take to be seen as a professional. Even more important, you’ll learn how to help your employees grow in a way that maintains the image your organization has worked so hard to earn.


We will discuss:


  • Increase awareness of image, behavior, and role as it relates to library success
  • Provide opportunities to explore and practice new protocols
  • Learning professional tact and diplomacy as it relates to professionalism
  • How to work with “delicate” people and situations
  • Trigger words that create unintentional aggression


 SERLS Member Libraries: $0.00

All Other Libraries: $15.00

Event Type(s): Issues and Trends, Online Course, All
Presenter: Dean Russell
Jay Burton
(740) 384-2103

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