This is an archived webinar. You will receive a magic link to watch it via email the day before it is scheduled. But don't let this fool you. The magic link allows you to view it at any time...day or night.
This particular online experience is a mere 60 minutes in length. Easy to fit into your busy schedule.
The cost you ask? No charge for SERLS members...a mere $15.00 for all other libraries. Enjoy.
Competency: Personal/Interpersonal Skills
Sub-Category: Customer Service
We’ve all said things that people have interpreted much differently than we thought they would. Verbal slip-ups often occur because we say things without the knowledge of the subtle implications our words may carry. Understanding these implications requires social awareness—the ability to pick up on the emotions and experiences of other people.
This informative and fun webinar with Andrew Sanderbeck will explore 20+ phrases that we shouldn’t being using in our conversations. And, we’ll also discuss different and more effective ways of verbalizing these phrases.
Remember: What you intended to say doesn’t matter. It’s how your message is received that could make or break a customer relationship.
SERLS Member Libraries: $0.00
All Other Libraries: $15.00