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Weeding 101: What to Keep, What to Toss, and What to Replace (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any time...day or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

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 Competency: Collection Development and Management

Sub-Category: Develops policies for weeding the collection, handling donations and gifts, and disposing of obsolete materials

 

Deselection is an integral part of collection management, but often falls to the side in the busy world of planning programs, serving patrons and day to day operations. Eliminating outdated, worn, or trivial items can not only improve circulation, but maximize the impact of your collection on the community.

 

In this interactive webinar program, Jill Burket Ragase will give you a variety of tools that you will be able to use to:

 

  • Maintain the quality and relevance of your collection through ongoing evaluation including use of the CREW method
  • Identify items for acquisition and deselection
  • Developing policies for the withdraw and disposal of materials

 

Weeding is the less glamorous side of collection management. It can be a tricky task. What goes? What stays? What if I need that some day? Yet, weeding is critically important for a vibrant, quality collection. This dose of simple, practical guidelines with specific criteria will inspire a fresh take on your collection.

 

 SERLS Member Libraries: $0.00

All Other Libraries: $15.00

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Registration is closed

The Art of Saying No to Patrons (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any time...day or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

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 Competency: Personal/Interpersonal Competencies

Sub-Category: Customer Service

 

Perhaps you’ve heard the myth that since the customer is always right, you have to say yes to whatever they want.

 

News flash! Not only is the customer not always right, there are certainly times when you can and should say no.

 

But even though the customer is not always right, they are always “the customer.” Interactions with users require trust, respect and focus on the needs of the individual. When we incorporate those aspects of service into our interactions, we develop loyalty. And in today’s “I can find it elsewhere”-world, loyalty is at a premium.

 

In this fast-paced one-hour webinar program, Linda Bruno will help you determine when it’s appropriate to use that vital little word. Even more important, you’ll learn how to say no in a way that maintains the loyalty you’ve worked so hard to earn.

 

We will discuss:

 

  • Situations that may require a “no”
  • Specific ways to present the “no” so your customer is more likely to accept it
  • What to do when the “necessary no” results in an unhappy customer

 SERLS Member Libraries: $0.00

All Other Libraries: $15.00

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Registration is open

Say It Only Once! Get Your Employees to Do What You Ask the First Time (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any time...day or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

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Competency: Library Management

Sub-Topic: Personnel Management

 

You have what you think is a straightforward conversation with an employee. Then you find out later they didn’t get it. They’re off on a tangent, completely lost, or spinning in circles.

 

In this interactive and informative program, learn three tactics to massively improve your manager/employee interactions so you can trust your employees to do what you ask the first time. Through this webinar you will learn to:

  • Head off misunderstandings and delays by asking one simple question.
  • Check your assumptions and theirs before jumping to unhelpful conclusions.
  • Ask questions to ask to reveal and overcome obstacles.

So that you can:

  • Get better results and better performance from your employees because you are both getting it right the first time.
  • Inspire self-reliance in your employees and strengthen your confidence in your own leadership ability.
  • Save time and energy you would otherwise waste in repeated conversations.


 SERLS Member Libraries: $0.00

All Other Libraries: $15.00

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Registration is open

Mindful Leadership: How Mindfulness Can Make You a Better Manager (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any time...day or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

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Competency: Organizational Leadership

Sub-Category: Leads and empowers employees to deliver effective, high-quality library service

 

If you are a leader in your library, many people are looking up to you as a role model, expecting you to set the standard for innovation and optimism. You, on the other hand, may be struggling with the day-to-day difficulties of dealing with customers, staff and personnel issues, and all the other things that get in the way.

 

How do we, as library leaders, set the tone for a dynamic, positive, and nurturing environment? Mindfulness, or developing a conscious awareness of the present moment, can help.

 

Participants will:

 

  • Define and apply mindfulness concepts to daily tasks and workflow
  • Practice thought and breathing exercises to help with difficult situations, including employee coaching
  • Explore the role of mindfulness in strategic planning


 SERLS Member Libraries: $0.00

All Other Libraries: $15.00

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Registration is open

The Ten Behavioral Questions to Ask to Prevent a Bad Hire (webinar)

12:30 AM - 1:30 PM
ONLINE COURSES

The risks and rewards of hiring the best employees for your organization may never be greater than it is today. The interview process is the vital part of the hiring process to cement the hiring of the right person, not the right resume and wrong person.

 

In this interactive and thought provoking program, we will discuss ten behavioral questions to add to your interview process to help you determine their reactions to situations, explain their successes and failures, their ability to adapt to change and most importantly their ability to fit and not hurt or destroy your culture.  

 SERLS Member Libraries: $0.00

All Other Libraries: $15.00

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Registration is open

12+ WAYS TO HELP YOUR NEW EMPLOYEES FEEL WELCOME AND INCLUDED (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any time...day or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

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Staff are the most important resource for achieving the library’s mission and goals. Supervisors spend valuable time to recruit, interview, and hire the right person at the right time. And yet often, the new employee has no time to get comfortable in their new environment before being given a list of tasks and projects to complete. As a result, it may take longer than necessary for the new employee to feel truly at home in their new job.

When a supervisor promotes collaboration and teamwork among staff by establishing routines to welcome new employees, the entire team is more likely to share the vision of the organization.

In this fast-paced one-hour webinar program, Linda Bruno will give you more than a dozen tips on how to welcome new employees and help them feel included from day one. We will discuss:

• Important preparations to make before the employee’s first day
• Key actions to ensure a foundation of success on that first day
• Ways to help other employees model enthusiasm and commitment and energize the new employee


 SERLS Member Libraries: $0.00

All Other Libraries: $15.00

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Registration is open

The 2019 Horizon Report – Higher Education Edition (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any time...day or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

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Looking for a concise overview of recent developments in the

technology used for training-teaching-learning in libraries and other

educational organizations? This highly-interactive one-hour session,

drawing from research completed for the EDUCAUSE Horizon Report

- 2019 Higher Education Edition (scheduled for release in February

2019), is designed to help you explore those developments, trends,

and challenges, with an eye toward finding ways to apply that first-

rate content to our own training-teaching-learning offerings for staff

and other library users.

The live webinar will include brief summaries of key findings included

in the report and include plenty of time for participants to compare

their own workplace-based observations and develop rudimentary

action plans for using those findings to the benefit of those they

serve.

Participants, by the time they leave the session, will:

Be able to demonstrate familiarity with at least three tech

trends, three tech challenges, and three critically important

technologies

Identify at least three ways that colleagues in libraries are

using the technologies under discussion

Have at least two resources they can explore to increase their

knowledge of tech trends and challenges

Paul Signorelli ~ Biography

 SERLS Member Libraries: $0.00

All Other Libraries: $15.00

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Registration is open

Raising Your Personality Quotient: Strategies, Tips and Secrets to Master the Art of Connection and Communication! (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any time...day or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

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Eighty-five percent of our success in life is based on our ability to communicate with and get along with others.  85%! Only fifteen percent is based on our technical ability. Communication ranks among the top five skills sought out by most employers, and one of the most difficult to find in the average employee.

 

The good news is communication can be taught! It is a skill that can be learned and developed. To be effective you need to understand how you communicate what is most important to you. Then learn how others communicate, and how to simply adjust your style to connect more effectively with them.

 

Want to know the secrets and understand the strategies for effective communication? Then join us for this highly interactive webinar to show you how to raise your PQ and your emotional intelligence all through the power of communication.

 

 SERLS Member Libraries: $0.00

All Other Libraries: $15.00

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Registration is open

Reasons Why You May Not Want to Connect To "Free Public WIFI" (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any time...day or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

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Competency: Public Access Technology

Sub-Category: Consults appropriate sources to stay informed of emerging security threats and the most current strategies and tools

 

Library staff and the public are connecting to WIFI networks at their workplaces, in coffee shops, McDonalds, convenience stores and many other places. Additionally, many library and consumer services are switching to web based only access.

 

What you and your patrons may not know is that as connections to the web are made via these access points, some of your information is unknowingly being shared when you connect. 

 

In this informative program, learn how to protect your data, computer and identity while using these networks. You’ll also learn about alternative Internet connections such as tethering, VPNs and hotspots. When the program is over, you’ll be ready to share this valuable information with your patrons!

 SERLS Member Libraries: $0.00

All Other Libraries: $15.00

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Registration is open

Unleashing Your Inner Genius (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any time...day or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

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You’re a genius but probably don’t even know it! Each of is born with a specific gift that exists nowhere else.


Instead of focusing on our unique gift, we’re told that genius is miraculously rare, think Leonardo da Vinci or Stephen Hawking and based on bizarrely high IQs.

 

But genius, in truth, has more to do with desire, courage, passion and focus than it has with psychological testing.

 

Join us for this fun and interactive webinar where you’ll learn:

 

  • What genius is…and isn’t
  • To name your genius
  • The power of and tools for “noticing” your genius
  • Five steps for awakening and unleashing your genius

SERLS Member Libraries: $0.00

All Other Libraries: $15.00

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Registration is open

The Four Levels of Evaluating Your Training Programs (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any time...day or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

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Competency: Staff Training and Development

Sub-Category: Utilizes competency-based or other methods for assessing staff skills and supporting career development opportunities

 

Assessment and Evaluation are BIG buzz-words in our industry today…and for good reasons.

 It’s no different with the training that we offer in our organizations, as it too needs to be effective, useful and measured.

 

In this interactive and informative session, Andrew Sanderbeck will guide attendees through The Four Levels of Evaluating Your Training Programs based on the work of Donald L. Kirkpatrick and James D. Kirkpatrick.

 

This webinar is for everyone that designs and delivers training in their organizations, either formally or informally. Some of the things you’ll learn include:

 

  • Reasons for Evaluating your training programs
  • An overview of the Four Levels of Evaluation
  • How-to implement the Four Levels in Your Training
  • Transferring the training to on-the-job behavior

 


SERLS Member Libraries: $0.00

All Other Libraries: $15.00

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Registration is open

20 Stress Management Tools for the Holidays in 60 Minutes (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar.  You will receive a magic link to watch it via email the day before it is scheduled.  But don't let this fool you.  The magic link allows you to view it at any time...day or night.   

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 

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 Competency: Personal/Interpersonal Competencies

Sub-Category: Anticipates stressful situations (fear, conflict, negativity, complacency) and applies strategies to address it

 

We all know that the holiday season can be busy, stressful and overwhelming. While you can't make that stress completely disappear like Black Friday deals, you can learn how to manage it and keep your calm in the middle of the holiday chaos.

In this session, you will learn 20 stress management tools to help you identify what triggers your stress, where your stress may be coming from and ways to manage it if it does come up.

 

SERLS Member Libraries: $0.00

All Other Libraries: $15.00

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