Difficult Conversations Online (archived webinar)

All Day

Event Details

This is an archived webinar.  A mere 60 minutes in length.  Easy to fit into your busy schedule.  

The cost you ask?   No charge for SERLS members...a mere $15.00 for all other libraries.  Enjoy. 



Conspiracy theories, misinformation, cyberbullying, arguments and much more happen online every second of the day. 

Librarians frequently interact with their patrons in this fraught environment. 

How can we teach civil discourse with so much incivility? 


Carrie has taught college online and in-person since 2015 and holds certifications in online teaching. 

She has also taught K-12 students digital etiquette and how to better communicate online in her work as founder of the mission-based company Digital Respons-Ability. 

You'll Learn About:

  • How to create a Netiquette guide and policy
  • The basics of digital etiquette
  • When to remove, report and/or respond to disruptions online
  • Techniques to defuse online tensions
  • Why we share misinformation online

 SERLS Member Libraries: $0.00

All Other Libraries: $15.00

Event Type(s): Issues and Trends, Online Course, All
Presenter: Becky Spratford
Jay Burton
(740) 384-2103

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