Policies of Yes: Empowering Staff and Community (LIVE webinar)

2:00 PM - 3:00 PM

Event Details

This is a LIVE webinar available from our training partners People Connect Institute.  

What are Policies of Yes and how might they help libraries better serve all of our user groups and reach our underserved populations? 

Learn what it means to think about policies in a way that creates flexibility, empathy, and allyship with those we serve. 

By providing staff training and offering decision-making power, we build the foundation for a positive work culture and a sense of belonging among staff and patrons alike.

Attendees will follow North Liberty Library’s journey toward shifting policies and procedures beyond equity and diversity to active inclusivity – a shift that moves us to yes.

From the information shared in this program, attendees will:


·        Gain insights and strategies for applying a lens of inclusivity to all areas of library operations

·        Learn effective methods for building staff awareness of policies and inspiring a model for dynamic customer service

·        Get an overview of broader services and strategic planning borne from Policies of Yes


Cost: No charge to SERLS member libraries

$15.00...All other libraries.  

Your library will be invoiced after the webinar.

Event Type(s): Issues and Trends, Online Course, All
Presenter: Jennie Garner
Jay Burton
(740) 384-2103

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