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Digging Up Your Roots: An Introduction to Genealogical Research (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  


Competency: Public Services Competencies

Sub-Category: Adult and Older Adult Services


Are you curious about your personal or family ancestry?  

Have you done a DNA test and want to know more about your roots? 

Do you work in a field where you get genealogical questions and want to be able to better assist your customers? 

Do you just enjoy historical research? 

Even before the popularity of DNA testing, family history is something many people want to learn more about.  

However, many individuals find it is difficult to know exactly where to begin to trace their roots. 

While there is a plethora of information available at one’s fingertips, getting started and then sifting through the information overload to find those nuggets of information is often frustrating. 

Fortunately, there are many available resources that can help you to avoid that frustration and begin digging up your ancestral roots.   

 At the conclusion of the webinar, participants will be able to: 

  • Know how to get organized for genealogical research
  • Gain familiarity with basic genealogical research tools
  • Gain familiarity with basic sources of genealogical information
  • Gain familiarity with sources of genealogical information for historically disenfranchised populations
  • Understand how DNA results and genealogical research intersect

 

No Charge for Libraries 

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Registration is open

Leading During a Crisis Part 1 What is Crisis Communication and Crisis Leadership? (LIVE webinar)

2:00 PM - 3:00 PM
ONLINE COURSES

This is a LIVE webinar available from our training partners People Connect Institute.  

Communication is of the utmost importance during times of crisis. 

How do we effectively communicate? 

What information needs to be shared?

 How and who shares this information?

 

This presentation provides the necessary foundational understanding of crisis communication and how to navigate leadership responsibilities during these times.

 

Participants will gain a better understanding of their own communication style, how to be an effective communicator, and develop leadership strategies. 

 Cost: No Charge to libraries 


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The Potential of Augmented, Virtual, and Mixed Realities (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  


Augmented, virtual, and mixed realities have great potential for learning, work, and social engagement. 

They also have ethical concerns that need consideration before they are fully embraced.

It is important for librarians to understand these technologies to determine how they can best be used in the library and how users may want to interact with these technologies. 

In this interactive and informative session, attendees will receive a thorough overview of the similarities and differences that exist between augmented, virtual, and mixed realities.

There will also be a discussion of current use cases and potentialities for future growth. 

Finally, attendees will have the opportunity to discuss how they see augmented, virtual, and mixed reality technology impacting their libraries. 

As a result of this program, attendees will:

  • Be able to explain the similarities and differences between augmented, virtual, and mixed realities
  • Discover ways augmented, virtual, and mixed realities are currently being used
  • Identify ways augmented, virtual, and mixed realities can be used in library settings

 

No Charge for Libraries 

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Registration is open

Collection Development Sequence: Collection Development Policy (Self Paced Tutorial)

All Day
.

This is a self paced tutorial.  Once registered, you'll receive a link to the tutorial the day before it's scheduled.  But don't be fooled.  The link can be used any time...day or night.  And for this particular online resource...there is no charge to any participant.

Enjoy!

___________________________________________________________________________

Collection Development Sequence: Collection Development Policy

In this session you will learn

* Purpose of the Collection Development Policy

* The Elements of a Collection Development Policy

* How to Set Collection Development Goals

* Steps in Writing a Collection Development Policy

* The Relationship of Your Collection Development Policy and Collection Development Activities

Created and presented by the Idaho Commission for Libraries

Cost: No Charge for Participants

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20 Ways to Build Customer Relationships in 60 Minutes (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff .

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

 

Take a moment to consider what your organization would be like if you didn’t build relationships with your customers, employees, shareholders, vendors etc.  

It’s very likely you wouldn’t have an organization or business at all. Why? Because people, not architecture, computers or fancy marketing slogans make or break a business. 

This interactive and informative webinar will focus on 20 Ways to Build and Strengthen Your Customer Relationships including the number one missed opportunity that almost business or organization fails to take advantage of almost every day.

No Charge for Libraries 

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Dealing with Passive-Aggressive Behaviors (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  


Have you ever worked with someone who, on the one hand, seems agreeable and easy to get along with? 

Who, on the other hand, indirectly resists others’ demands and avoids direct confrontation at all costs? 

If so, you’re dealing with an individual who displays signs of passive-aggressiveness. 


Passive-aggressive behavior confuses and maddens. 

Coworkers are often ill-equipped to respond to it. 

This Webinar will help to fill this need. 

You’ll gain insight and acquire tools to help you work productively with anyone who might speak, act, and think in a passive-aggressive fashion.


Webinar participants will learn:

  • Characteristics of passive-aggressive individuals
  • Signs and examples of passive-aggressive behaviors
  • The not-so-subtle language of passive-aggressiveness
  • Why people display passive-aggressive tendencies
  • Strategies for managing the potentially pernicious consequences of passive-aggressiveness in the workplace


In short, this informative program promises two things. 

First, it will help you to improve your abilities to recognize passive-aggressiveness. 

Second, you’ll learn how to respond constructively to such incidents. 

No Charge for Libraries 

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Virtual Outreach: Social Services and Public Health during the COVID-19 Pandemic (LIVE webinar from NEO)

10:00 AM - 11:15 AM
ONLINE COURSES

This is a LIVE webinar available from our colleagues at the Northeast Regional Library System.

Northeast Ohio Regional Library System - Event Information


Event Name:Virtual Outreach: Social Services and Public Health during the COVID-19 Pandemic
Competency:Customer Service and Community Awareness
Description:Public libraries often are safe spaces for patrons seeking shelter, warmth, information, quiet, and a sense of community. But what happens when a public health pandemic impedes our abilities as librarians to provide outreach and supportive resources to patrons living on the fringes of our neighborhoods, cities and towns when our doors closed and traditional librarianship went virtual? Ally Dowds will discuss outreach efforts developed during the beginning months of the COVID-19 shutdown and how the Boston Public Library continued to reach patrons where they are while preserving existing partnerships with local organizations and forging new ones to maintain access and dissemination of supportive public health services to its community members. 

Learning Objectives:
  • Learn how Boston Public Library continued to reach patrons where they are while preserving existing partnerships with local organizations
  • Learn how Boston Public Library created new partnerships to maintain access and dissemination of supportive public health services to its community members
  • Find out how you can adapt this model for your library
Presenter:

 
 Ally Dowds is the Public Services Division Head for Reading Public Library in Massachusetts.  She was previously the Health & Human Services Librarian for the Boston Public Library. In that role, Ally fostered strategic partnerships with local public health organizations, emergency shelters, and human service agencies to provide supportive services to patrons experiencing homelessness, substance use and mental health. She also performed weekly outreach to local shelters to eliminate barriers to library access, programming and resources. Prior to this position, Ally worked in the BPL’s Teen Central and served as a consultant for ALA's Great Stories Club, where she facilitated a library-led book discussion group at a local middle school focused on the emotional, behavioral, and learning needs of its students. Discussions were designed around the theme of Empathy: The Cost of Switching Sides, allowing students to read, reflect, and share ideas on topics that resonate with them. 
Ally holds a Bachelor of Arts in Journalism from Loyola University of Chicago, a MLIS from Simmons College, and a Consumer Health Information Specialization through the Medical Library Association. Outside of work, she is happiest spending simple moments with her husband, 19-month old, and 8-year old rescue pup.
Event Date:3/17/2021
Event Time:10:00 AM - 11:15 AM Eastern
Location:Online
Via Zoom
UNITED STATES
Contact Person:Melissa Lattanzi
Details:Who should attend:  Anyone interested in virtual outreach

Competency:  Patron Awareness, Customer Service

Non-Member Cost:      $40
NEO-RLS Bronze Member/
NORWELD, SERLS, SWON Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE


Can't attend on the date or time listed? Sign up anyway! All of our webinars include archive access for later viewing at your convenience.


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Leadership in Libraries: Observations from the Director’s Seat (LIVE webinar)

2:00 PM - 3:00 PM
ONLINE COURSES

This is a LIVE webinar available from our training partners People Connect Institute.  

Between a pandemic, political partisanship, and fast changing technology, public libraries are experiencing a dramatic series of changes and challenges.  


To survive in these unusual times exceptional leadership is required from our Library Directors. 

However, few people understand exactly what a Director does with their day and why it impacts their library’s operations both present and future. 

 

In this webinar, participants will learn:

  • The specific core functions that Public Library Directors focus on
  • Keys to effective leadership in public libraries
  • Why becoming a library director may be the right or wrong career path for you
  • How you can be a library leader from any level of the organization

 

 Cost: No Charge to libraries 


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The Power of Hospitality to Deliver the Black Tie Patron Experience! (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

 

In this interactive and informative webinar, learn how to identify and implement the Power of Hospitality that turns ordinary Patron/Customer Service transactions into Black Tie Brand Ambassadors! 

Bob Pacanovsky will discuss the four principles that are connected to the Power of Hospitality and are needed to deliver a consistent Patron Experience! 

 

The 4 Principles you will learn are:

  1. Build a Foundation (Culture) of Hospitality (Welcome) Everything starts with your culture, your foundation. How do you define yours?
  2. Design YOUR Standards of Excellence to attract and retain employees and patrons. Every successful organization has consistent “Standards of Excellence”.   It’s “their way” of creating the Patron Experience.  What are yours?
  3. Develop your Impact Points by first becoming a patron in your library. What impact are your brand and employees are making every day? To find out, we will help shoes step into the shoes of your patrons.
  4. Transform your Patrons into Brand Ambassadors   Discover the steps of experience to move your patrons' from satisfied to Brand Ambassadors! 

 

No Charge for Libraries 

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Registration is open

Collection Development Sequence: Building A Collection (Self Paced Tutorial)

All Day
.

This is a self paced tutorial.  Once registered, you'll receive a link to the tutorial the day before it's scheduled.  But don't be fooled.  The link can be used any time...day or night.  And for this particular online resource...there is no charge to any participant.

Enjoy!

___________________________________________________________________________

Collection Development Sequence: Building a Collection

In this session you will learn

* Criteria and Process for Selecting Materials

* A List and Characteristics of Several Collection Development Selection Tools

* Tips for Managing the Acquisitions Process

Created and presented by the Idaho Commission for Libraries

Cost: No Charge for Participants

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Registration is open

E-Sports and Evidence-Based Connected Learning (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff .

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

 

Scholastic esports is the balance between learning and play (centered around electronic/ video games) that meets kids where they are, leveraging their interest and passion for play in the communities they form while gaming. 


In this session, two librarians will describe how they were able to capture an audience that doesn't regularly enter a library and offer them a unique opportunity to gain life and potential career skills while competing in online tournaments. 

 

Joined by the esports program specialist from NASEF, attendees will learn the benefits of offering "chocolate broccoli" (gameplay wrapped in practical, standards-based educational models) to direct kids' passion for play into a purpose-driven experience that can lead to college scholarships and 21st-century careers. 

 

No Charge for Libraries 

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Registration is open

De-Escalating Difficult COVID-19 Customer Behaviors (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  


As organizations are reopening, they are finding customers that are looking for a new audience to express their anger and frustrations about their feelings of a loss of normalcy and continued uncertainty. 


Because of that, dealing with individuals who are angry, non-compliant, and even hostile can and will likely become an everyday occurrence.

 

How you respond to their behaviors is often the key to de-escalating these situations and protecting yourself when a customer is losing control.

 

In this interactive and informative program attendees will learn eight customer de-escalation tips and specific verbal intervention techniques including proven verbiage to use with customers that are violating your organization's code of conduct and endangering your employees' safety.

 

Areas of customer behaviors to be addressed in this webinar include:

 

  • Not wanting to wear a mask or not willing to socially distance
  • Verbally or physically threatening an employee or customer
  • Spitting on an employee or customer
  • Non-compliance and other unwanted behaviors
  • Wanting to argue and to “be right” that you are wrong

 

No Charge for Libraries 

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Creating a Culture of Caring: Practical Approaches to Support Young Adult Wellbeing and Mental Health (LIVE webinar)

2:00 PM - 3:00 PM
ONLINE COURSES

This is a LIVE webinar available from our training partners People Connect Institute.  

Student mental health is a growing concern among high schools, colleges and universities, particularly in light of the recent COVID-19 pandemic.

Students across the country are seeking connection and help from a variety of sources, and community members are uniquely positioned to identify and support struggling young adults.

 

Active Minds, the nation's premier nonprofit organization supporting mental health promotion and education for young adults, will provide practical approaches that community members can implement in the current climate to help create caring communities to help young adults thrive.

 

 Cost: No Charge to libraries 


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Overcoming the Challenges of Working at Home for the Employee and the Manager (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  


Part 1: How to Stay Productive and Positive When Working Remotely Suddenly, you’re thrown into a work-at-home situation with little preparation or possibly without any.

Want to understand how to make working remotely easier, while staying productive?

This webinar is for you!

In part 1, Mj Callaway gives you strategies and tips to reset your routine, reconnect intentionally, and resist the rescue.

Working from home can work well for you with a plan, self-awareness, and a few fun ideas. 

In this interactive and informative program, attendees will: 

  • Understand the three snafus that sabotage your productivity 
  • Get the five must-haves for a successful remote experience 
  • Incorporate ideas to make your workspace an energizing place to thrive 

Part 2: Managing Your Employees from Afar –

 Overcoming the Obstacles As the pandemic continues to dictate how business is done worldwide, organizations are looking to keep their employees healthy and their businesses running.

In part 2, Andrew Sanderbeck will give you strategies and advice on the actions you need to take to help your staff members to be productive and engaged in their work. 

In this interactive and informative program, attendees will:

  • Learn the importance of making expectations clear and following-up 
  • Incorporate strategies and how-to’s for effectively communicating with staff
  • Learn ways to help staff members with issues including distractions, isolation, lack of motivation and feelings of being disconnected



As a former corporate sales trainer and only award-winning woman sales executive to rank #1 nationally, Mj knows first-hand the disruptions professionals, managers, and executive teams handle daily.

Yet, they still need to be positive and productive.  

She blends her experiences together, sales, speaking and journalism, to create interactive and impactful workshops.

With more than 2,000 articles published in consumer magazines, she's interviewed hundreds of people from youth entrepreneurs to CEOs to non-profit founders to professional athletes.

She has a unique ability to make others feel like they're talking to a friend.    

Mj has earned Professional Member designation from National Speakers Associations (NSA), and she’s the current Co-President of NSA Pittsburgh. 



No Charge for Libraries 

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Registration is open

Collection Development Sequence: Collection Maintenance (Self Paced Tutorial)

All Day
.

This is a self paced tutorial.  Once registered, you'll receive a link to the tutorial the day before it's scheduled.  But don't be fooled.  The link can be used any time...day or night.  And for this particular online resource...there is no charge to any participant.

Enjoy!

___________________________________________________________________________

Collection Development Sequence: Collection Maintenance

In this session you will learn

* The Purpose of Performing Collection Assessment

* Various Methods of Assessing the Collection

* A Process for Performing a Collection Assessment

* How to Use Collection Assessment Information

* Criteria and Process for Weeding the Collection

* Evaluation of the Collection Development Cycle, Processes, etc.

Created and presented by the Idaho Commission for Libraries

Cost: No Charge for Participants

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Diverse Books: Something for Everyone (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff .

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

 

There has been a growing awareness of the need for more diverse books and publishings in recent years.

Arguably, it’s one of the most pressing issues in children’s and young adult literature.

But is it working? 

How diverse are your bookshelves? Join education professor and social justice advocate Leigh Ann Fish for a discussion of why diverse books matter, where to find them, and how they can be used to support children’s (and adult’s) deep thinking about diverse experiences, including (but not limited to) LGBTQIA, Native, people of color, gender, dis/ability, and ethnic, cultural, and religious minorities. 

This session is a must for librarians, teachers, administrators, and anyone who has or works with children.


 Participants will explore: 

-How diverse books help young people view themselves and others

-Strategies to help evaluate and select high-quality diverse books 

-Ways to support meaningful conversations about diverse books 

-Resources to find books with diverse main characters written by diverse authors

-Whether reading diverse books really can change the world in positive ways!


No Charge for Libraries 

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Beyond Booktalking: Whole Library Promotion (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  


Every library employee has heard someone say they didn’t know the library offered something, whether it’s technology, programs, notary services, or any of the dozens of things we provide on a daily basis. 

Libraries can better spread the word when they realize that promotion and advocacy aren’t secluded to the marketing staff, but is part of everyone’s job. 

 

Learn how to engage your staff at all levels and prepare them with the tools to “booktalk” your library and services to boost access, circulation, & attendance. 

 

At the end of this program, attendees will be able to:

  • Basic booktalking skills to get staff at all service points providing reader's advisory
  • Creatively think about underserved groups to market programs and services to a wider audience
  • Keep your staff up to date on what is happening outside of their own department
  • How to comfortably work promotion and library advocacy into conversation with patrons


No Charge for Libraries 

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Leading During a Crisis Part 2 How to Develop a Crisis Strategy (LIVE webinar)

2:00 PM - 3:00 PM
ONLINE COURSES

This is a LIVE webinar available from our training partners People Connect Institute.  

 

Knowing how to communicate is the first step toward addressing a crisis situation. 

Developing a plan is the next step. 

How does one plan for a pandemic? (I don’t remember the pandemic chapter in library school!)

 Numerous strategies already exist.

 

This presentation explores how to implement different strategies to best serve library staff, the public, community partners, and elected officials. 


 Cost: No Charge to libraries 


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