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A Guide to Understanding the Body Language of Others (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  


Looking for a better understanding of Body Language? In this program, you’ll discover how posture, gestures, facial expression, and feet (yes, feet) play a vital role in the underlying feelings behind a person’s body language. 


To help you decode the emotions behind the actions, Mj divides body language into four categories: head, facial, upper body, and lower body. 

 

You’ll also hear how your silent communication can impact others. Through an interactive body language activity, you’ll be able to pinpoint the reasons behind the negative actions. (A downloadable body language infographic will be available.) 

 

Participants in this webinar will: 

• Recognize the overlooked signals of body language 

• Understand negative body language gives a clue to underlying emotions 

• Leverage your positive nonverbal communication to shift other’s negative actions 


no charge

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Why and How to Break Out of Your Comfort Zones (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

  

Each of us cultivates individual behaviors and practices in the process of mastering our work. These enable us to feel a sense of ease and control, in other words, to experience a psychological state known as a comfort zone. We achieve steady levels of performance with minimum anxiety and stress in the process.

Yet achieving this steady state of ease can come at a cost. We may experience boredom, the feeling that “we been there, and done that” before. Our steady performance may no longer be what’s needed given new challenges in our workplace environment. 

This informative program will help participants to understand their own comfort zones and strategies for realizing the potential of new perspectives and opportunities that moving out of their comfort zone offers. 



no charge

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Always Selling: Sales and Marketing Business Practices Everyone in the Library Can Use (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

 

In our libraries, all of us are salespeople every day. 

You sell the latest book, or programs that week and that month to the patrons.

You tell them about our downloadables, reference help and much more.

 But have you ever attended a business sales or marketing class or program to help you feel more comfortable selling and promoting the great things that your library does? 

Maybe it is time that you did…and here’s your opportunity! 

Carrie Rogers-Whitehead is a former librarian, current business owner and college business instructor who has a unique approach to library customer service. She will introduce business trends and strategies to consider integrating into the library to help libraries more effectively sell and market their products and services.

 

Participants will learn about:

  • Popular sales strategies
  • Digital marketing 101
  • Marketing and sales trends
  • Sales relationship building
  • Business resources relevant to the library


no charge

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Assertiveness for the Unassertive (LIVE webinar from NEO)

10:00 AM - 11:00 AM
ONLINE COURSES

This is a LIVE webinar available from our colleagues at the Northeast Regional Library System

Northeast Ohio Regional Library System - Event Information


Event Name:Assertiveness for the Unassertive
Competency:Communication
Description:Assertiveness – grrrrr! Oh wait, that’s being aggressive! In this webinar, we’ll discuss the differences between being assertive and aggressive, as well as the dangers of being passive. Moving through today’s world, no matter what our position is in the workplace, learning to be assertive can be a valuable skill. But there can definitely be a fine line between that and aggressiveness. And it won’t serve us well to cross that line, just like it typically doesn’t serve us well to be passive.
 
In the midst of our daily activities, it’s easy to just let things go, which is sometimes the best choice. But being passive can create big problems – as can being aggressive. We can contribute to tension in our workplace, low morale, a poor public image, and lots of other problem areas we would all rather prevent.
 
Assertiveness can help us be more confident in our interactions on a daily basis. AND it can relieve some of the stress in our lives. Why not develop this important skill?

Learning Objectives:
  • Understand the difference between assertive and aggressive
  • Understand the dangers of being passive
  • Learn to be more confident in your daily interactions
Presenter:

Linda Bruno has been developing and conducting training workshops for libraries and other organizations for more than fifteen years. She offers workshops on topics ranging from Leadership Skills to Emotional Intelligence – and lots of areas in between!  Linda received her MBA from the University of Florida and has years of experience in hands-on management positions.  She develops her workshops based on solid research and – more importantly – real-life application.

Event Date:5/19/2021
Event Time:10:00 AM - 11:00 AM Eastern
Location:Online via Zoom
UNITED STATES
Contact Person:Melissa Lattanzi
Details:Who Should Attend:  Anyone interested in becoming more assertive
Competency:  Communication

Non-Member Cost:      $40
NEO-RLS Bronze Member/
NORWELD, SERLS, SWON Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE


This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.

Event Registration:

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Memorial Records: Researching Cemeteries for Genealogy (LIVE webinar)

2:00 PM - 3:00 PM
ONLINE COURSES

This is a LIVE webinar available from our training partners People Connect Institute.  

 

Did you know that you can learn quite a bit about your ancestors from a visit to their memorial?

Cemeteries and the records associated with the death and burial of the deceased are full of information that will help you on your genealogical journey.

In this informative program you will learn how to get the most out of your trip to the cemetery by learning about the types of records available to you, the types of memorials, and types of cemeteries common in the United States. 

There is no better way to honor our ancestors than by remembering and preserving their life through our research.

As a result of this program, attendees will learn:

       Types of death, funeral, and cemetery records and how to find them

       How to use cemetery records to record facts about ancestors

       The types of American cemeteries, monuments and records that you will encounter

       How to plan a cemetery visit and what to do during the visit

       Resources for monument symbols


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Assuring Library Materials Can Be Used by Your Community (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

 

Competency: Public Services Competencies
Sub-Category: Circulation Services


Having materials in a library's collection is good; having those materials in the formats needed by the library's community is much better. 

The act of supplying content in the formats that community members require is critically important in meeting their information needs. 

This informative webinar will delve into ways of discerning the format needs of a community, including using the census and other data, along with existing reports, to discern the best way of provisioning material for the community. 

After this webinar, participants will be able to:

  • Explain the various ways content can be made accessible to members of a library's community
  • Examine U.S. Census data and draw preliminary conclusions based on that data
  • Select data from other sources which will support an understanding of the community's accessibility needs


no charge

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Better Libraries and Stronger Communities Through Kindness, Empathy, and Love (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

 

 

Workplaces that emphasize a culture of kindness, empathy, and love have lower staff turnover and greater effectiveness. This culture ripples out from individuals to others in the workplace, to patrons, and throughout the community. 

 

This interactive and informative webinar will help you and your organization take your service up a notch to a more genuine style that focuses on individual needs. 


no charge

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Registration is open

A Dozen Ways to Be Thankful Every Day of the Year (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

 

Competency: Personal/Interpersonal Skills

Sub-Category: Maintains a positive attitude and sets an example for others to follow 

 

The Holiday Season is a powerful opportunity to focus on giving thanks for everything and everyone in our lives. The Thanksgiving Holiday is a cherished time, in part because we are surrounded by people we love and who love us, and we are visibly reminded of all that we have to be grateful for. 

In the rollercoaster ride known as our lives, how can we continue the feeling of thankfulness all year long, and not just during the holidays? In this interactive and inspirational webinar program, you will learn a dozen methods and techniques to help you be (more) thankful every day of the year. 

The benefits of practicing thanks-giving techniques include more enjoyment and fulfillment in your life!  


no charge at this time

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Attracting Today’s Volunteers to the Library (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

 

Volunteerism is changing. Libraries now have the opportunity to engage highly skilled volunteers who can bring their unique expertise to bear on the library’s mission.   Actual success stories of innovative library volunteer engagement will be shared.
 

Participants in this webinar will learn how to:


  1. Identify what motivates today's potential volunteers and how to find the right fit for their skills and interests
  2. Make the best use of skilled volunteers at the library
  3. Design meaningful jobs for volunteers and recruit the right candidates for them
  4. Implement strategies for successful volunteer engagement, including gaining staff buy-in

 

Successfully deployed skilled volunteers can help gain community support for the library and attract more people to use and engage with it. 

Whether your library is large or small, this webinar will help you to revitalize library volunteerism and reap the benefits of increased community engagement.

no charge

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Tips for Virtual, Outdoor, In-Person Programming During COVID-19 – Children, Youth, and Family (90 Minutes) (LIVE webinar)

2:00 PM - 3:30 PM
ONLINE COURSES

This is a LIVE webinar available from our training partners People Connect Institute.  

This interactive and informative 90-minute webinar will introduce emerging practices, fundamental methods, and knowledge to empower library staff to:

 

·        incorporate children, youth, and family programming during the COVID-19 pandemic challenge,

·        design, implement, and assess programs, including the use of take-home kits,

·        reinvent their role with customers,

·        strengthen collaborations among peers and community partners,

·        help make the library a magnet drawing people into a realm to elevate an individual’s capacity for learning, discovering excellence, and contributing to life no matter the challenge

 

An emphasis will be placed on virtual programming, however, examples of all program types – virtual, outdoor, in-person, and hybrid (in-person and virtual) – will be used for all sizes of libraries, budgets, and ambition.

 

As a result of this program, attendees will be able to:

 

·        Identify three effective practices for designing and implementing a program in the midst of COVID-19 pandemic challenges

·        Explain three ways to set up behind the scenes practices to help make virtual programs run more smoothly

·        Describe four ways a production assistant and program presenters work together to make a program happen

·        Identify two effective methods for assessing how to create a dynamic program (virtual, outdoor, in-person, or hybrid) no matter your library’s size, budget or level of ambition

·        Visualize one new way to move forward with creating an exciting program or revamping a pre-COVID program and identify next steps


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Beyond Booktalking: Whole Library Promotion (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

 

Every library employee has heard someone say they didn’t know the library offered something, whether it’s technology, programs, notary services, or any of the dozens of things we provide on a daily basis. 

Libraries can better spread the word when they realize that promotion and advocacy aren’t secluded to the marketing staff, but is part of everyone’s job. 

 

Learn how to engage your staff at all levels and prepare them with the tools to “booktalk” your library and services to boost access, circulation, & attendance. 

 

At the end of this program, attendees will be able to:

  • Basic booktalking skills to get staff at all service points providing reader's advisory
  • Creatively think about underserved groups to market programs and services to a wider audience
  • Keep your staff up to date on what is happening outside of their own department
  • How to comfortably work promotion and library advocacy into conversation with patrons


no charge

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Board Games, Rokus, Hotspots, and More: Circulating Nontraditional Items (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

 

Competency: Acquisition and Processing

Sub-Category: Establishes procedures for acquiring a variety of materials 

As circulation of DVDs and CDs decline, many libraries are acquiring different types of physical items for the public to borrow. 

This landscape is changing every day – libraries are adding everything from electronic devices such as Fitbits and blood pressure cuffs to pieces of equipment like cake pans and tools.  

In this interactive and informative program, well discuss:
 

  • How to decide which items best fit your community’s needs
  • How to budget for them
  • How to catalog and process them
  • How to store them
  • How to weed them

Don’t miss this nuts-and-bolts session, with lots of time for discussion and sharing tips for best practices.


no charge

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