Oops!
Start Date is not before End Date

Filter Events by



Smart Spaces are Community Places (WebJunction webinar)

All Day
ONLINE COURSES
APR27

Smart Spaces are Community Places

In this webinar, learn design thinking principles that can be used in collaboration with the community, to identify and meet space and programming needs for active learning.

Transforming physical spaces and library programs into active learning hubs is a powerful opportunity to strengthen the library’s connection to the community. Through WebJunction’s Small Libraries Create Smart Spaces project, a range of free resources and tools—built from the project’s four years of real-life successes—are now available for libraries of all sizes to transform their spaces. In this webinar, we’ll share examples of design thinking and collaboration with the community, and the positive outcomes achieved, even through the disruption of the COVID-19 pandemic. Gail Bruce, director of Laurel Public Library (DE), will describe the arc of discovering community needs and realizing multiple projects to meet those needs at her library. You’ll also be introduced to the Toolkit to Create Smart Spaces community collaborations for active learning.

Presented by: Gail Bruce, Director, Laurel Public Library (DE) and Betha Gutsche, WebJunction Programs Manager, OCLC

This webinar is hosted in collaboration with the Association for Rural and Small Libraries (ARSL).

No charge but you'll need to get a WebJunction account.  Easy.  Do it now.

Register to attend

Date

27 April 2021

Time

3:00 PM – 4:00 PM
Eastern Daylight Time, North America [UTC -4]



View More

Adult Services Virtual Networking Meeting (LIVE webinar from NEO)

3:00 PM - 4:00 PM
ONLINE COURSES

This is a LIVE webinar available from our colleagues at the Northeast Regional Library System


Northeast Ohio Regional Library System - Event Information - Northeast Ohio Regional Library System

Event Name:


Competency:
Networking and Adult Services

Description:
We know these uncertain times are a challenge for everyone.  Here is an opportunity to talk with your peers to learn how they are managing this crisis.  This meeting will be held through Zoom which is user friendly for all devices.  You will receive a link in your confirmation email and a reminder 2 hours before the meeting. We hope you will join us. Please send agenda items/questions to Melissa Lattanzi.



 

Event Date:
4/20/2021

Event Time:
3:00 PM - 4:00 PM Eastern

Location:
Online via Zoom

Contact Person:
Melissa Lattanzi
(phone: 3306550531)

Details:
Who Should Attend:  Anyone interested in networking with colleagues about issues related to Adult Services
Cost:  FREE to all


Event Registration:

View More
Registration is open

Leading During a Crisis Part 3 How to Be Proactive During a Crisis (LIVE webinar)

2:00 PM - 3:00 PM
ONLINE COURSES

This is a LIVE webinar available from our training partners People Connect Institute.  

  


Building upon knowledge of crisis communication, effective leadership, and different crisis planning strategies, this presentation explores how to use this knowledge in a proactive manner.

 

Participants will learn how to identify opportunities, navigate challenges, and build community partnerships during the COVID-19 pandemic.


View More
Registration is open

As a Matter of Fact: Using Diplomacy to Defeat Fake News (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

Competency: Library Management Competencies

Sub-Category: Demonstrates the impact and value of the library to the community through ongoing evaluation and assessment of library services 

 

Fake news often feels like a weapon in a never-ending war.

In that analogy, libraries are the first line of defense. 

But, maybe we need less focus on fighting and more on diplomacy.

After all, the harder we battle someone over their beliefs, the more resistant they become. 

So how do we get around the Backfire Effect? First, we have to look at ourselves. 

Are our personal beliefs affecting our communication style? 

We must create safe, nonjudgmental opportunities to teach our patrons how to assess information for accuracy and bias. 

That means we need to meet each patron at his/her own level. 

We need to educate our communities without alienating them or losing their trust. 

We must use diplomacy without sacrificing what we represent.


In this interactive and informative program, attendees will learn how to:

· Better understand their own biases and how those biases influence their interactions

· Understand and empathize with the patrons they disagree with 

· Use facts (and avoid opinions) during these interactions

· Acknowledge when an interaction can no longer benefit the patron

no charge

View More

Mental Health First Aid and Trauma-Informed Approaches for Libraries (WebJunction webinar)

3:00 PM - 4:00 PM
ONLINE COURSES

This is a webinar available from the training experts at 

APR13

Mental Health First Aid and Trauma-Informed Approaches for Libraries

This webinar explores how the principles of trauma-informed care and Mental Health First Aid can equip staff with the knowledge and confidence to communicate with compassion.

The mental health impacts of the pandemic are taking a toll on our communities, often compounding the physical and emotional effects of trauma experienced by many, including library patrons and staff. With increased understanding of mental health and trauma-informed care, library staff can be better prepared to provide unbiased service to those struggling to find help, information, and support. Join this webinar to learn how libraries can be better prepared to respond using the principles of trauma-informed care, and how Mental Health First Aid can equip staff with the knowledge and confidence to communicate with compassion, even in difficult situations. Learn ways to apply a trauma-informed approach to library services, internal and external policies and practices, and how to build connections with other community providers.

Presented by: Tiffany Russell, LMSW, Social Services Manager at the Niles District Library (MI), oversees the Social Workers in Rural and Small Libraries (SWIRSL) program, and part-time instructor for Western Michigan University’s School of Social Work; and Anne Chapman, MPH, Director of Strategic Partnerships, Mental Health First Aid, National Council for Behavioral Health

Register to attend

Date

13 April 2021

Time

3:00 PM – 4:00 PM
Eastern Daylight Time, North America [UTC -4]



Webinar presenter Tiffany Russell

Webinar presenter Anne Chapman

no charge but you'll need a WebJunction account.  Easy to get.  Do it now.


View More
Registration is open

Why and How to Break Out of Your Comfort Zones (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

 

Each of us cultivates individual behaviors and practices in the process of mastering our work. 

These enable us to feel a sense of ease and control, in other words, to experience a psychological state known as a comfort zone. 

We achieve steady levels of performance with minimum anxiety and stress in the process.

Yet achieving this steady state of ease can come at a cost. We may experience boredom, the feeling that “we been there, and done that” before. 

Our steady performance may no longer be what’s needed given new challenges in our workplace environment. 

This informative program will help participants to understand their own comfort zones and strategies for realizing the potential of new perspectives and opportunities that moving out of their comfort zone offers. 


no charge

View More

Improving Your Communication Effectiveness for New(er) Managers and Supervisors (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  


If you want to be a more effective supervisor or manager, you will want to continue to develop your communication skills. 

Why? 

Because the levels of success you achieve in your position will greatly depend on how effective you are in communicating your message.

In this interactive and informative webinar, we’ll explore tools and techniques to help you immediately improve the effectiveness of your verbal, non-verbal and written communication with patrons, staff, and the people that manage you!

 

no charge

View More
Registration is open

Pages Against Prejudice (LIVE webinar)

2:00 PM - 3:00 PM
ONLINE COURSES

This is a LIVE webinar available from our training partners People Connect Institute.  

   

Racism is still an issue in our country; and, COVID-19 related discrimination reconfirms that any race can be the target.

Dr. Ibram X. Kendi, author of Stamped: Racism, Antiracism, and You, has created an anti-racist reading list for adults.

However, a similar list does not seem to be readily available for young people.

 Building this type of list, and enhancing our collections, could help our young people to learn and think about prejudice. But, should we stop at racism?

 

Young people face discrimination in many forms: race, religion, orientation, and more. Could we, instead, focus on building anti-discrimination collections to support our youth?

 

In this informative and interactive program, you will get tips on how to evaluate your existing collection: identify additional titles, organize displays, and design programming to highlight anti-discrimination in your library.

 


View More

Dealing with Hostile and Potentially Dangerous Library Users' Behaviors (LIVE webinar from NEO)

2:00 PM - 3:30 PM
ONLINE COURSES

This is a LIVE webinar available from our colleagues at the Northeast Regional Library System


Northeast Ohio Regional Library System - Event Information


Event Name:Dealing with Hostile and Potentially Dangerous Library Users' Behaviors
Competency:Customer Service and Patron Awareness
Description:Good manners and a friendly demeanor can handle most library customer issues. But what if being courteous is not enough? Do you, your staff, and your co-workers know what to do if someone is emotionally bullying or physically threatening to staff or library visitors? Belligerent? Acting out because of drugs, alcohol, or other cognitive issues? Refusing to leave? Caught stealing or damaging property?
The awareness, attitude, and actions of library employees are the first defenses against customers who are AOA (Angry on Arrival).
 
Make safe practices a priority for front line staff. Planning, consistent enforcement of policies, training, support from supervisors and managers, and applied technology can work together to protect library employees, customers, vendors, and visitors as well as your workplace’s property.
 
Learning Objectives
  • Ensure everyone on the staff knows what to do in emergencies
  • Lower the drama of difficult encounters with library customers
  • Develop consistent responses to challenging customer behavior
Presenter:

Pat Wagner is a trainer and consultant with 40 years of experience working for libraries, universities, local government, non-profits, and small businesses. She supports the success of libraries with programs on personnel, supervision, management, leadership, marketing, strategic planning, project management, and communication. Pat has worked with libraries and library organizations throughout the United States, from the smallest rural storefronts to the largest academic and urban library institutions. Pat also is a frequent speaker at state and national conferences. She is known for her good-humored and practical presentations.
Event Date:4/29/2021
Event Time:2:00 PM - 3:30 PM Eastern
Location:Online
Via Zoom
UNITED STATES
Contact Person:Melissa Lattanzi
Details:Who should attend:  Anyone interested in dealing with hostile patrons
Competencies:  Customer Service and Patron Awareness

Non-Member Cost:      $40
NEO-RLS Bronze Member/
NORWELD, SERLS, SWON Member Cost:  $24
NEO-RLS Silver Member Cost:   FREE
NEO-RLS Gold Member Cost:    FREE


This event is supported by the State Library of Ohio with federal funds from the Institute of Museum and Library Services.


Event Registration:

View More
Registration is open

Are You Okay with Being “Just Good Enough”? (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

Let’s face it, we live in a world where we are constantly experiencing the “just good enough” mentality: 

  • “Just good enough” Leadership,
  • “Just good enough” actions and behaviors 
  • And definitely “Just good enough” customer service. 

In this program, Bob will show you how to apply the Black-Tie Experience to motivate and inspire your employees and patrons. 

Black-Tie goes one step above five star. 

While a five-star mentality focuses on customer service, Black-Tie concentrates on three areas that all need to come together to take your library business to the next level:

 Leadership

 Actions/Behaviors

Customer Experience.   

Bob’s goal is to teach libraries how to cultivate loyal and raving fans, while improving retention and engagement of both their patrons and employees. 

Learning objectives: 

  • Describe what the mindset of “Black-Tie” is all about when it comes to libraries, their patrons and employees
  • How to take a culture (or atmosphere) reading of your library
  • Establish what Black-Tie Leadership is and how to apply it in your library
  • Define what Black-Tie Etiquette is and how you can use it to make a lasting impression
  • Identify the traits for Black-Tie Customer Service to help create loyal and raving patrons


no charge

View More
Registration is open

Focus! How to Cut Down on Technology Distractions (archived webinar)

All Day
ONLINE COURSES

This is an archived webinar available from our new archived webinar platform "SERLS Academy".  Once you've registered, follow this link 

 my.nicheacademy.com/serls-staff 

Once your account is created (easy to do...just your email and a password)  Jay will be alerted that you're registered in the academy and you'll be able to access the archived webinars.

This particular online experience is a mere 60 minutes in length.  Easy to fit into your busy schedule.  

 

Do you ever feel distracted by pings, notifications, calls, texts, messages, and all the technology around you?

Librarians work in a tech-filled environment, and these tech distractions can have consequences.

Distractions reduce productivity and focus and can even affect personal relationships and your safety.

 

This informative webinar will discuss digital hacks and products to help focus your attention. 

We will also cover some non-digital ways to improve self-control and productivity.

 

Participants will learn about:
• Time management apps
• Productivity online tools and apps
• Ways to track attention and progress online
• Practical suggestions to focus attention
 • Multi-tasking vs. single-tasking and how it affects the brain

 


no charge

View More